MIX AND MATCH HOSPITALITY reserves the right to charge listing fees for certain listings, as well as transaction fees based on certain completed transactions using the services. MIX AND MATCH HOSPITALITY further reserves the right to alter any and all fees from time to time, without notice.
The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In case, there is a short charging by MIX AND MATCH HOSPITALITY for listing, services or transaction fee or any other fee or service because of any technical or other reason, it reserves the right to deduct/charge/claim the balance subsequent to the transaction at its own discretion.
In the rare possibilities of the reservation not getting confirmed for any reason whatsoever, we will process the refund and intimate you of the same. MIX AND MATCH HOSPITALITY is not under any obligation to make another booking in lieu of or to compensate/ replace the unconfirmed one. All subsequent further bookings will be treated as new transactions with no reference to the earlier unconfirmed reservation.
The User shall request MIX AND MATCH HOSPITALITY for any refunds against the unutilized or ‘no show’ air or hotel booking for any reasons within 90 days from the date of departure for the air ticket and/or the date of check in for the hotel booking. Any applicable refunds would accordingly be processed as per the defined policies of Airlines, hotels and MIX AND MATCH HOSPITALITY as the case may be. No refund would be payable for any requests made after the expiry of 90 days as above and all unclaimed amounts for such unutilized or ‘no show’ air or hotel booking shall be deemed to have been forfeited.
Force Majure Circumstances
The user agrees that there can be exceptional circumstances where the service operators like the airlines, hotels, the respective transportation providers or concerns may be unable to honor the confirmed bookings due to various reasons like climatic conditions, labor unrest, insolvency, business exigencies, government decisions, operational and technical issues, route and flight cancellations etc. If MIX AND MATCH HOSPITALITY is informed in advance of such situations where dishonor of bookings may happen, it will make its best efforts to provide similar alternative to its customers or refund the booking amount after reasonable service charges, if supported and refunded by that respective service operators. The user agrees that MIX AND MATCH HOSPITALITY being an agent for facilitating the booking services shall not be responsible for any such circumstances and the customers have to contact that service provider directly for any further resolutions and refunds.
The User agrees that in situations due to any technical or other failure in MIX AND MATCH HOSPITALITY, services committed earlier may not be provided or may involve substantial modification. In such cases, MIX AND MATCH HOSPITALITY shall refund the entire amount received from the customer for availing such services minus the applicable cancellation, refund or other charges, which shall completely discharge any and all liabilities of MIX AND MATCH HOSPITALITY against such non-provision of services or deficiencies. Additional liabilities, if any, shall be borne by the User.
MIX AND MATCH HOSPITALITY shall not be liable for delays or inabilities in performance or nonperformance in whole or in part of its obligations due to any causes that are not due to its acts or omissions and are beyond its reasonable control, such as acts of God, fire, strikes, embargo, acts of government, acts of terrorism or other similar causes, problems at airlines, rails, buses, hotels or transporters end. In such event, the user affected will be promptly given notice as the situation permits.
Without prejudice to whatever is stated above, the maximum liability on part of MIX AND MATCH HOSPITALITY arising under any circumstances, in respect of any services offered on the site, shall be limited to the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any loss, damage or additional expense whatsoever beyond the amount charged by MIX AND MATCH HOSPITALITY for its services.
In no event shall MIX AND MATCH HOSPITALITY and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the MIX AND MATCH HOSPITALITY website(s) or any other channel . Neither shall MIX AND MATCH HOSPITALITY be responsible for the delay or inability to use the MIX AND MATCH HOSPITALITY websites or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the MIX AND MATCH HOSPITALITY website(s), or otherwise arising out of the use of the MIX AND MATCH HOSPITALITY website(s), whether based on contract, tort, negligence, strict liability or otherwise.
